Bishop Hogarth Catholic Education Trust

The Headlands
Darlington
Co. Durham
DL3 8RW

admin@bhcet.org.uk

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The Bishop Hogarth Catholic Education Trust currently has overarching accountability and governance for 35 Schools and Academies.

Contacting us regarding a complaint

Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:

  • Firstly, contact the appropriate school staff directly to allow for matters to be solved informally. 
  • If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved. 
  •  If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel. 

If you have a complaint or concern relating to trees, kindly refer to the guidance below before making contact.

Updated: 06/12/2024 170 KB